How we work / Train your team

Your marketers, certified to run it.

You already have people doing marketing. We give them the system and a part-time marketing leader to run it with them. Every track ends in a certification, so you know they can do the work without notes.

PHOTO NEEDEDA reFOCUS strategist working with a client's marketers at a table or whiteboard. Real people, natural light.
ExampleCertifiedOffer and positioning track
Written assessment passed
Live performance assessment with a certified assessor
No notes, no reference materials, no prompts
One of five track certifications.

Question 1 of 10

Is this for someone like me?

If these sound like you, you're in the right place.

  • You have one or more marketers on staff.
  • They work hard, but without a system or a leader to run it.
  • You want the know-how to stay in your business, not leave with an agency.

No marketers yet? Done for you. Some on staff? A mix of both.

Next: What does my team learn, and what do you do?

Question 2 of 10

What does my team learn, and what do you do?

Your marketers do the work, track by track, with a part-time marketing leader coaching them. Pick a step to see the work.

01Why youOffer and positioning

Your team learns to

Define your ideal client and build an offer buyers compare on value, not price.

Ends in

Offer and positioning certification

02Get foundSearch and visibility

Your team learns to

Run search, AI answers and paid video, with standards for each platform.

Ends in

Search and visibility certification

03Earn trustContent and video

Your team learns to

Plan content that takes a side and makes people feel something, and turn one filming day into weeks of posts.

Ends in

Content and video certification

04Get the callFollow-up and CRM

Your team learns to

Run the CRM, the follow-up and the handoff to sales.

Ends in

Follow-up and CRM certification

05Win the clientSales conversations

Your team learns to

Pick up sales calls where your marketing left off, with a call framework your team can learn.

Ends in

Sales conversations certification

If your team gets stretched, hand a track to us.

Example, not a client’sOne-page offer sheet

The Same-Week Repair Plan

For homeowners who need it fixed right, and fixed this week.

What’s included
Diagnosis on the first visitValue stack
Written price before any work startsValue stack
Same crew from start to finishValue stack
Follow-up check at 30 daysValue stack

Our promise: written in plain words, with the conditions next to it.

ExampleCertifiedOffer and positioning track
Written assessment passed
Live performance assessment with a certified assessor
No notes, no reference materials, no prompts
One of five track certifications.
An example of the format. A made-up home services business, so you can see the shape. Yours lists your own offer, priced on value, never a discount.
ChatGPT answer recommending Orthopedic and Sports Medicine Center for orthopedic care in St. Joseph
Google results for an orthopedic search in St. Joseph, MO, with Orthopedic and Sports Medicine Center listed first
ExampleCertifiedSearch and visibility track
Written assessment passed
Live performance assessment with a certified assessor
No notes, no reference materials, no prompts
One of five track certifications.
Real work, OSMC. ChatGPT's answer and Google's results for an orthopedic search in St. Joseph, MO, both captured November 2, 2026.
OSMC short video about a soccer hip injury
OSMC short video of a shoulder visit
OSMC short video asking whether pain is the hip or the back
ExampleCertifiedContent and video track
Written assessment passed
Live performance assessment with a certified assessor
No notes, no reference materials, no prompts
One of five track certifications.
Real work, OSMC. Short videos we make with OSMC's surgeons and staff. One filming day, with a vetted local videographer we hire and direct, becomes weeks of clips, articles and emails, edited by our team.
Pipeline · New patient inquiries
New inquiry
Dana R.Web form · 4 min ago
Marcus L.Google call · today
Replied
Priya S.Text sent · 1 min
Tom B.Email 2 of 4
Call booked
Elena M.Thu 10:30
Handed to sales
Greg H.Notes attached

Riverbend Family Dental

Hi Dana, it's Riverbend. Thanks for reaching out about the implant consult. Want to pick a time?

Yes please, mornings work

Thursday 10:30 is open. Want it?

Perfect

Booked · reminder set for Wednesday
ExampleCertifiedFollow-up and CRM track
Written assessment passed
Live performance assessment with a certified assessor
No notes, no reference materials, no prompts
One of five track certifications.
An example of the format. Made-up names and a made-up practice. The pipeline and follow-up we set up in your CRM look like this, so no inquiry sits unanswered.
Example, not a client’sCall prep: Elena M.Thursday 10:30 · booked from the follow-up text
SWhat she's already seen3 videos, the pricing article, the offer sheet
IWhy she's calling nowHer current provider retired
GWhere she's falling shortTwo quotes, no clear difference between them
NHow we solve thatWalk through the offer sheet, no pitch
ANext step agreedDecide on the call, or a planned follow-up
LWho else she knowsAsk in the first 30 days
ExampleCertifiedSales conversations track
Written assessment passed, 90% or higher
45-minute live roleplay with a certified assessor
No notes, no reference materials, no prompts
One of five track certifications.
An example of the format. The sales-call prep sheet your team fills in before each call, so the conversation picks up where your marketing left off.

How certification works

For your marketers

Five track certifications

Across the 12 months, your team members earn five certifications, one per track. Each has two parts: a written assessment that proves they know the framework, and a live performance assessment that proves they can do the work.

For sales conversations, that means 90% or higher on the written assessment, then a 45-minute roleplay with a certified assessor. No notes, no reference materials, no prompts, and real situations like a price objection, handled by showing the full value of the offer instead of giving a discount.

For your business

Final certification

At the end, a 90-minute final review across six areas shows your team can run the system on its own, not just describe it. Passing takes 80% or higher on all six.

It's a credential you can display publicly, renewed every year, so your market can see the system is still running.

Certification is a performance standard, not a comprehension test.

Next: Has this worked for a business like mine?

Question 3 of 10

Has this worked for a business like mine?

Here's one in progress. Regal Realtors, a real estate brokerage in Dallas, is training its marketing person with us to run its own paid recruitment campaigns.

Training their marketer now

Regal Realtors, a real estate brokerage in Dallas, TX

RRRegal's team runs

Paid recruitment campaignsTheir marketing person is training with us now

rFOur team runs

Social mediaContent and video
EmailFollow-up and CRM
Blog and contentContent and video
The rest of their marketing

We've worked with Regal for 8 months. Training is how a client moves work in-house, one track at a time. See all client results →

Regal Realtors short video: This is why Regal exists
Regal Realtors social post: Helping you find a home that fits your life, not just your search criteria
Regal Realtors social post for the Regal Academy, two people at a Regal Realtors event

Real work, Regal Realtors. A short video and two social posts our team made for Regal.

Next: What happens after the first call?

Question 4 of 10

What happens after the first call?

Two more calls, then a 90-day plan. Nothing is signed until you know exactly what we'll do, who will do it and what it costs.

  1. Call 1 an in-depth look at your marketing
  2. Call 2 your options
  3. Call 3 your proposal
  4. Then you decide

Your 90-day plan · Example, not a client'sTrain your team

Days 1–30Offer and positioning

Audit your current marketing. Define your ideal client. Build your offer structure and strategy. Set up tracking, so every booked call traces back to where it came from. Schedule your first filming day, with a vetted local videographer we hire and direct.

Days 31–60Launch

Content, ads, funnels and follow-up sequences go live. Your channels publish consistently, mapped four to six weeks ahead.

Days 61–90Optimize

Review your first results together. Choose the single biggest opportunity to improve conversions and start a focused sprint on it.

All three paths follow this plan. On Train your team, your marketers do the work with our coaching, and their 12-month certification begins.

Want to see what your first 90 days would look like? Book a call and we'll sketch it with you.

Next: Who will I work with, and how often will I hear from you?

Question 5 of 10

Who will I work with, and how often will I hear from you?

Strategy and leadership are part of every engagement: Andy and Chelsea lead your plan, and your Digital Marketing Manager runs the day-to-day work. You can reach the whole team in your own Slack channel, any time.

A
Andy SchererFounder. Leads your strategy.
C
Chelsea BeckerCMO. Leads your strategy.
DM
Your Digital Marketing ManagerRuns the day-to-day work and keeps every project moving, working directly with your marketers.

Behind them: paid media, graphic design and video editing.

Meetings: weekly, every two weeks or monthly, depending on your program, to review progress and results.

Content: mapped four to six weeks ahead and scheduled at least two weeks before it publishes, so nothing is rushed. You have 48 hours to approve. After month two, most clients move to trusted posting, where we publish without waiting for approval.

reFOCUS × Yougeneral# your-businesscontent-approvalsresults
# your-business
DM
Your Digital Marketing Manager9:12Weeks 5 and 6 are scheduled. Six posts are in content-approvals for you.
You
You9:40Quick question on the Thursday video before I approve.
C
Chelsea9:46Sure. I'll add it to Tuesday's results review too.
ExampleContent planMapped six weeks ahead
Wk 1
Wk 2
Wk 3
Wk 4
Wk 5
Wk 6
PublishedScheduledWaiting for your approval
Next: How much of my team's time will this take?

Question 6 of 10

How much of my team's time will this take?

Your marketers do the work as part of their normal job. The program changes how they do it, not how much.

A typical weekYour marketer's week
MonRegular marketing workTraining, 1 hr
TueCoaching, 60 minRegular marketing work
WedRegular marketing workCertification work, 1 hr
ThuRegular marketing work
FriRegular marketing workTraining, 30 min

On top of their regular work, plan for one 60-minute coaching session a week, plus about two to three hours of training and certification work.

The certification program runs for 12 months.

Next: What if a certified marketer leaves?

Question 7 of 10

What if a certified marketer leaves?

The knowledge stays in your business, not with one person.

Everything your team builds is documented in your own systems, including playbooks, processes and campaigns.

Their replacement can step into the program for the rest of your 12 months at no extra cost. If you need help finding that person, we can help you screen, select and train them for a one-time consulting fee.

We also recommend certifying at least two people, so your marketing never depends on one person.

Next: How fast will I see results, and what does it cost?

Question 8 of 10

How fast will I see results, and what does it cost?

Some results show up in the first month. The system is built to compound over 12 months or more, and the price is built around your business.

How fast?

Some results show up fast. OSMC's Facebook views grew 366% in its first 32 days. The system is built to compound over 12 months or more, because trust and visibility build on each other. On your first call, we'll tell you what's realistic for your business.

+366%OSMC's Facebook views, first 32 days

What does it cost?

There's no standard price list. Every engagement is built around where your business is and where you want it to go.

Most owners compare us with hiring a marketing team in-house, so we've laid out what an in-house team costs, with sources. Book a call and we'll show you what yours would take.

Next: Am I locked in, and what if it doesn't work?

Question 9 of 10

Am I locked in, and what if it doesn't work?

It's a 12-month certification program. The guarantee doesn't apply on this path, and here's why.

On Train your team, results depend on your team doing the work, and we won't promise something we don't control.

Everything your team builds stays documented in your own systems.

Your termA 12-month certification program
Months 1–3: the 90-day plan, with your team doing the workMonths 4–12: weekly coaching through each track's certification

What we do commit to

  • Expert coaching every week
  • The full system, all five tracks
  • A certification that proves your team can run it on their own
Next: Is this the right path for me?

Question 10 of 10

Is this the right path for me?

Compare all three. You can change paths as your team grows.

Done for you
You're hereWe train your team
A mix of both
Best if
You want it handled.
You have marketers on staff.
You're somewhere in between.
Who does the work
Our team, from strategy to the last automated follow-up.
Your marketers, led and coached by us.
We run some tracks, and your team runs the rest.
Certification
Not needed. We run every track.
Every track ends in a certification. Your team proves it can do the work without notes.
For each track your team runs.
Over time
Move tracks to your team whenever you're ready.
Hand a track to us if your team gets stretched.
The split follows your goals.

Done for you

Best ifYou want it handled.Who does the workOur team, from strategy to the last automated follow-up.CertificationNot needed. We run every track.Over timeMove tracks to your team whenever you're ready.How Done for you works →

You're hereWe train your team

Best ifYou have marketers on staff.Who does the workYour marketers, led and coached by us.CertificationEvery track ends in a certification. Your team proves it can do the work without notes.Over timeHand a track to us if your team gets stretched.

A mix of both

Best ifYou're somewhere in between.Who does the workWe run some tracks, and your team runs the rest.CertificationFor each track your team runs.Over timeThe split follows your goals.How the mix works →

Find out what your team needs first.

Book a call. We'll look at your marketing and your team, and tell you which track we'd start them on.

Book a call